DELIVERY FAQs

How long does delivery take?




If your order is in stock we aim to dispatch it within 2 working days. Our partners at DHL will normally deliver the day after dispatch. That means that for mainland UK orders, you will receive your order 2-3 working days from when your order is placed. For addresses in Highlands & islands, it may take a day or two longer.

If items are not in stock and need to be manufactured, your order could be dispatched between 1-3 weeks depending on where the items are in our production cycle.



How much does delivery cost?




For all orders, with the exception of heavy duty products that require a pallet for delivery, a one-off charge of £7.50 per order is applied for UK mainland addresses. 

If you require part of the order to be sent ahead, we can arrange this, but a separate £7.50 carriage charge will be required. Different charges apply for heavy items, Highlands & Islands and International Orders.

For more information, see our guide - International Deliveries.

And  Orders, Delivery & Returns Explained.

Does my delivery require a signature?


Delivery is via a parcel dispatch company and does require a signature unless you have left specific instructions as to where you would like your parcel to be left.

You can leave any delivery instructions and safe place nominations on the 'Additional Notes' section on the checkout page online, or simply call us and let one of our customer service team know ahead of time and we will ensure the courier leaves it in this location for you.



SHIPPING CHARGES



UK MAINLAND


The standard charge per consignment throughout England and Wales is £7.50 


Highlands & Islands


Scottish Highlands, Channel Islands, Isle of Man £18.


Northern Ireland


Shipping is £25. Please contact our sales team for a quotation on 01473 826685

.

Republic of Ireland


Shipping to the Republic of Ireland incurs an international shipping charge > based on the quantity, box size and weight  of an order. The cost of shipping should be added automatically to  your order at checkout. If you wish for the costs to be included in a quotation, please contact our sales team on 01473 826685 or email sales@jim-lawrence.co.uk< with your contact and order details and we will arrange it for you. Unfortunately we cannot ship heavy items to The Republic of Ireland.


International Shipping


We ship overseas with our international courier UPS. Charges are based on the destination, weight, box size and quantity of the order. For countries we ship to regularly, the shipping cost is automatically added to your order at checkout if you order on the website. For other countries, costs will need to be calculated and we will contact you to notify you. If you would like a quote to include your shipping costs please contact us for a quotation. Unfortunately we cannot ship heavy items abroad.

Heavy items


Because of the weight, our cast iron fire backs, fire pit, dogs and grates incur a £50 charge as they are delivered on a pallet by a specialist firm and can only be delivered to a UK mainland address. Please check your order confirmation for the promised for date. We will need to contact you to arrange delivery prior to dispatch.


Special instructions


Delivery is via a parcel dispatch company and does require a signature unless you have left specific instructions with us as to where you would like your order to be left. We are keen to help in any way we can to get your order to you as quickly and easily as possible, therefore please let us know of any special instructions that you may have regarding your delivery.